🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
🏆 TRUSTED BY 40,000+ CUSTOMERS · MADE-TO-ORDER · SECURE PACKAGING | 📞 24X7 SUPPORT: 9988668433
FAQs
1. 🖼️ Orders & Customization
Q1: How can I personalize my order?
👉 You can upload your photo, name, date or message directly on the product page. For extra requests, just WhatsApp us 📲.
Q2: Can I upload multiple photos?
📸 Yes, selected products allow multiple photos. If not, simply send us the extra photos after checkout.
Q3: Will I get a preview of my design?
✅ Yes, on request we share a preview on WhatsApp before finalizing your gift.
2. 🚚 Shipping & Delivery
Q4: How long does delivery take?
⏳ Standard: 5–8 days | Express: 2–4 days (selected products).
Q5: Do you deliver across India?
🌍 Yes, we deliver all over India, from big cities to small towns.
Q6: What are the shipping charges?
📦 Free shipping on orders above ₹499. Small fee for orders below that.
3. 💳 Payments
Q7: What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Paytm, PhonePe & Wallets 💰.
Q8: Is Cash on Delivery (COD) available?
✔️ Yes, COD is available (with a small fee).
4. ♻️ Returns & Refunds
Q9: Can I return personalized gifts?
⚠️ Personalized products cannot be returned as they are made specially for you.
👉 But if it’s our mistake, we’ll replace it free of cost.
Q10: What if my product arrives damaged?
😔 If damaged or wrong product is delivered, share photos/videos within 48 hours and we’ll arrange a replacement/refund.
5. 💡 Product Information
Q11: Do the LED lamps come with a warranty?
🔆 Yes, 6-month replacement warranty for LED bases (manufacturing defects only).
Q12: Are the materials durable?
👌 We use premium acrylic, wood & LEDs for long-lasting quality.
Q13: How should I clean my frame or lamp?
🧽 Clean gently with a dry soft cloth. Avoid water & chemicals.
6. 🎉 Bulk Orders & Corporate Gifting
Q14: Do you take bulk or corporate gift orders?
🙌 Yes! We handle bulk personalized gifts for events & corporate gifting with special pricing.
7. 📞 Customer Support
Q15: How can I contact Dowse Framing?
📲 WhatsApp (fastest)
📧 Email: support@dowseframing.com
🌐 Website Contact Form
We’re always happy to help you with your customized gift orders ❤️
Frequently Asked Questions
Everything you need to know about your personalized gift
-
How do I place a custom order? +
Select your product → upload your photo or design → add the name or message → place your order. We send a digital preview within 24 hours for your approval. Printing begins only after you confirm.
-
How long does delivery take across India? +
🏭 Production: 1–2 business days
🚀 Same Day Delivery: Delhi NCR only (order before 12 PM)
⚡ Express Delivery: 2–3 business days (Pan-India)
📦 Standard Delivery: 3–5 business days (Pan-India)
Total estimated time: 3–5 business days -
Do you offer bulk or corporate gifting orders? +
Yes! From 10 to 1000+ pieces — we offer custom logo branding, bulk discounts, GST invoice, and pan-India delivery. Contact us on WhatsApp or email for a custom quote.
-
What is your return and replacement policy? +
Since all products are custom-made, we do not accept returns for change of mind. However, we offer a 100% free replacement guarantee for print defects, transit damage, or wrong products delivered. Share an unboxing video or photos within 48 hours of delivery — we'll replace it, no questions asked! ✅
-
What payment methods do you accept? +
- 📱 UPI — GPay, PhonePe, Paytm
- 💳 Credit / Debit Card — Visa, Mastercard, RuPay
- 🏦 Net Banking
- 📦 Cash on Delivery (select pincodes)
All payments are 100% secure via Shopify's encrypted payment gateway.
-
What is the warranty on your LED lamps? +
All our LED lamps come with a 6-month warranty against manufacturing defects. If your lamp stops working within 6 months of delivery due to a manufacturing issue, we will replace it free of charge. Simply contact us on WhatsApp or email with your order details and we'll take care of it. ✅
-
What is the print quality like on your products? +
We use premium HD printing technology to ensure sharp, vibrant, and long-lasting prints on all our products. Our prints are fade-resistant and crafted to preserve your memories beautifully for years. For best results, we recommend uploading high-resolution photos (minimum 1000px). If your image quality is low, our design team will notify you before printing begins. 🎨
-
Is my personal data and uploaded photos safe with Dowse Framing? +
Absolutely! Your privacy is our top priority. All photos and personal details you share with us are used solely for order fulfillment and are never shared with third parties. Your data is stored securely and deleted after your order is completed. Our website uses Shopify's encrypted, SSL-secured payment and data infrastructure — the same trusted by millions of stores worldwide. 🔒
- Choosing a selection results in a full page refresh.
