Terms of service

OVERVIEW
Welcome to DOWSE FRAMING! The terms "we", "us" and "our" refer to DOWSE FRAMING. We operate this store to provide you with a premium personalized gifting experience — including LED lamps, photo frames, wooden cutouts, and customized mugs, with pan-India delivery and in-house production.

By visiting or using our store, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction. You are responsible for maintaining the security of your account and all activity under it. You may not transfer or assign your account to any other person.

SECTION 2 - OUR PRODUCTS
All our products are custom-made and personalized. Colors or appearance may slightly differ from screen representations due to device settings, lighting, or handmade variations. We reserve the right to modify or discontinue any product at any time.

SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. DOWSE FRAMING reserves the right to accept or decline any order. Orders are confirmed only after successful payment processing. Please review your order carefully — cancellations are only accepted within 2 hours of placing the order, as customization begins immediately after.

SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price at the time of order placement, as shown in your order confirmation. Prices do not include applicable taxes unless stated. You agree to provide accurate and complete payment information for all purchases.

SECTION 5 - SHIPPING AND DELIVERY
Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days depending on location. We are not liable for delays caused by courier partners, weather, or events outside our control. Risk of loss passes to you once the order is handed to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY
All content on this store — including images, designs, logos, and text — is owned by DOWSE FRAMING or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS
Our store may use or link to third-party tools and services. We are not responsible for the content, accuracy, or practices of any third-party websites or tools. Use of such tools is at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
DOWSE FRAMING is powered by Shopify. All sales and purchases are made directly with DOWSE FRAMING. Shopify is not responsible for any aspect of transactions between you and DOWSE FRAMING.

SECTION 9 - PRIVACY POLICY
All personal information collected is subject to our Privacy Policy. By using our store, you acknowledge and accept our privacy practices.

SECTION 10 - FEEDBACK AND REVIEWS
By submitting any feedback, reviews, or suggestions, you grant DOWSE FRAMING a royalty-free, perpetual license to use, reproduce, and publish such content for any purpose, including marketing and store improvement.

SECTION 11 - PROHIBITED USES
You may use our store for lawful purposes only. You may not use our store to transmit harmful content, infringe intellectual property, impersonate others, spam, or engage in any unlawful activity. We reserve the right to terminate access for violations.

SECTION 12 - DISCLAIMER OF WARRANTIES
Our products and services are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. We do not guarantee uninterrupted or error-free service.

SECTION 13 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, DOWSE FRAMING shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our store or products, including lost profits, data loss, or replacement costs.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless DOWSE FRAMING, its affiliates, employees, and partners from any claims, damages, or liabilities arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 - GOVERNING LAW
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

SECTION 16 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our store after changes constitutes acceptance of the updated Terms.

SECTION 17 - CONTACT INFORMATION
For any questions regarding these Terms, please contact us:

DOWSE FRAMING
D-329B, CR Road, Laxmi Nagar, Delhi - 110092
📧 Email: support@dowseframing.com
📱 WhatsApp: +91-9988668433
GST Number: 07CYRPM5371D1Z3
Business Hours: 9:00 AM – 9:00 PM, 7 Days a Week